Frequently Asked
Questions

Browse our shop, add items to your cart, and check out securely. For custom gifting or corporate orders, please use our enquiry form instead.

Yes — most of our products support personalised messages. Add your note at checkout and we'll include it beautifully printed on a Barefoot Gifting card.

We accept bank transfers, card payments (Visa & Mastercard), and Paystack. All transactions are secure and encrypted.

Orders can be modified or cancelled within 2 hours of placement. After that, your order may already be in production. Contact us immediately on WhatsApp for urgent changes.

Yes! We deliver nationwide across Nigeria. Standard delivery takes 2–5 business days depending on your location. Abuja orders qualify for free delivery on orders over ₦25,000.

Abuja: 1–2 business days. Lagos, Port Harcourt, Kano: 2–4 business days. Other locations: 3–6 business days. Express same-day delivery is available in Abuja for an additional fee.

Every order is wrapped in our branded tissue paper, sealed with a Barefoot Gifting sticker, and placed in our signature gift box — ready to give, straight from our hands to yours.

Our Custom Gifting service is a fully personalised gifting experience — you tell us about the recipient, the occasion, and your budget, and we curate, assemble, and deliver a bespoke gift box on your behalf.

Custom gift boxes start from ₦25,000. The final price depends on your chosen items, curation complexity, and delivery destination. We'll always confirm pricing before we begin.

We recommend at least 3–5 business days for custom gifting orders. For peak seasons (Christmas, Valentine's Day, Mother's Day), book 2–3 weeks in advance to guarantee your slot.

We accept returns on unopened, undamaged items within 7 days of delivery. Personalised items, greeting cards, and perishable goods are non-returnable. Contact us to initiate a return.

We're so sorry — that's never okay. Send us photos of the damage within 48 hours of delivery via WhatsApp or email and we'll arrange a replacement or full refund immediately.

Yes. You can request a gift receipt at checkout — it shows the items without prices, so the recipient can exchange if needed without awkwardness.